Digital Participation Policy

Emirates Schools Establishment is keen on professionally engaging with the public via various social media platforms and applications, meeting the public’s satisfaction and exceeding their expectations.

First: Our Commitment to You

  • We shall constantly address and treat you with respect, care and positivity..
  • We shall communicate with you via a cooperative and supportive team, who acquires the proper knowledge, understands your requirements, and can respond to your queries.
  • We shall respond to your queries in a timely manner and without any delay.
  • We shall provide you with accurate information and service procedures.
  • We shall always communicate with you at all times and across all channels and sites that are most appropriate for you.
  • Your feedback, comments and suggestions are always welcomed to assist us in the development of our services.

Second: What we expect when communicating with you

  • Appreciating our staffs’ efforts in serving you and dealing with them with mutual respect.
  • Not asking or discussing personal issues.
  • Committing to proper conduct and laws.
  • Not sharing comments containing inappropriate language or violate the privacy of others or abuse them.
  • Not sharing any comments that would breach security.
  • Not sharing any information or comments that would violate the intellectual property rights of others or divulge confidential information.

Supervision Policy

Emirates Schools Establishment welcomes your valuable feedback, comments and views that you may share freely. Your contribution shall always be valued and taken into consideration as significant, substantial and valuable references upon discussing the development and enhancement of our services.

Emirates Schools Establishment welcomes any feedback and input on this platform and shall have the full right to ban any content that:

  • Poses a threat to security.
  • Contains inappropriate language.
  • Violates the privacy of others or offends them.
  • Violates local laws.
  • Indecent, obscene or defamatory.
  • Contains unsolicited messages or promotes any trade.
  • May be interpreted as prejudiced or destructive to any segment of the society on the basis of ethnicity, skin color, nationality, religion or status ... etc.
  • Includes group discussions or political debates.
  • Comprises a breach of intellectual property rights.

Failure to comply with this policy could result in blocking the participant.